Multiport Ship Agencies Network is a global service organisation dedicated for providing efficient and competitively priced Shipping, Logistics and Marine services, at the highest levels of quality, safety and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility worldwide. Multiport endeavours to provide a different service, with the aim of offering and integral service to ships and their operation, as well as delivering innovative solutions to their voyage, offering economies of scale to shipowners and/or charterers.
Multiport Ship Agencies Network Board Members are aware of the importance of meeting the needs and expectations of its international clients and for honouring such commitment, the Management Board has established a Quality Management System, based on the norm ISO 9001:2015, which basic pillars are the following:
- Establish a Quality Assurance Management System as an element of strategic importance for the Association
- Meet all legal and normative requirements as well as all obligations, Multiport would subscribe related to the quality of service delivery
- Comply with applicable statutory and regulatory requirements
- Satisfy customer and all other contractual requirements
- Satisfy its members and all other contractual requirements
- Maintain focus on enhancing customer and members satisfaction
- Establish quality objectives at relevant levels and functions within the Association
- Monitor, review and analyse the quality objectives at planned intervals
- Continually strive to improve the Multiport´s Quality Management System to ensure its effectiveness
- Take appropriate action based on constructive internal and external feedback
- Ensure that the resources needed to develop, implement and improve the Quality Management System are available, including; training, support and encouragement
- Promote the use of a process approach and risk-based thinking
- Develop and maintain first class relationships with suppliers that share Multiport´s quality, safety, compliance and ethics values
The Quality Management System has the full support of Multiport´s Board Members, which are committed to its adequate performance, as well as to encourage participation and team work to achieve the Association goals and permanent improvement of system efficacy.